Shipping
Christmas shipping!
Christmas shipping ends Tuesday December 17 2024. Orders after this date may not arrive before Christmas day.
The Hotel Sheet is 100% New Zealand-owned and operated and all items ship from New Zealand. Free shipping applies to New Zealand addresses including rural delivery, with no minimums. Free shipping does not apply to shipping outside of New Zealand.
Where we ship to
Free shipping within New Zealand
We expect shipping to take an estimated 2-7 working days depending on your location. We're a New Zealand company and all items ships from Auckland, so shipping times become closer to 7 workings days the further you live from Auckland. Rural delivery typically takes an extra 2-4 working days depending on your area. NZ post also warns us to expect delays from time-to-time depending on your location. Except where noted, shipping is included free in our New Zealand pricing for New Zealand addresses only, including rural delivery.
Shipping outside of New Zealand
Unfortunately, we are still seeing unpredictable delays and increased costs for shipping outside of New Zealand. We do apologise however, we are unable to speed up this process. We appreciate your understanding during this time. We are a New Zealand company so free shipping applies to New Zealand addresses only.
Australia
Shipping to Eastern Australia has a flat-rate of $25 NZD per set and shipping to Western Australia has a rate of $65 NZD per set. There is no free shipping to Australian addresses.
Rest of the world
We no longer ship to countries outside of New Zealand and Australia. Many in the world don't seem to understand where New Zealand is located so don't understand why it costs so much to ship heavy bed linen - New Zealand is literally on the way to Antarctica! We hope to offer international shipping as soon as we're able to find more cost-effective, reliable international shipping.
Signature required
Due to the quality and expense of our products, all shipments are tracked, insured and require a signature upon delivery. We suggest shipping to a business address for convenience if nobody is home, or setting-up leave authority with NZ Post.
Overseas customs and duty
All items ship from New Zealand and each country has its own policies regarding international goods, meaning some overseas customers may incur additional customs duties, taxes or fees. While we may try to estimate this as a subtotal in the final checkout, it is worth looking into your country's customs policies and costs before purchasing to avoid any surprises and/or delays.
Free shipping to NZ addresses only
We are a New Zealand company, so any mention of free shipping on this website or in communication from The Hotel Sheet, applies to New Zealand addresses only - unless your country is explicitly mentioned. If you check-out and see a shipping charge, this means you are being charged for shipping, and if you proceed, are paying for shipping to your country. If you expected free shipping but do not wish to proceed with the order (and pay for shipping), we're happy to give you a full refund. Free shipping applies to NZ addresses only, unless your country is explicitly mentioned as receiving free shipping.
If your country is not listed
If we do not ship to your country and you would like to purchase from The Hotel Sheet, please contact us and we will endeavour to find a solution. However, this may not be possible in all cases.
